Frequently Asked Questions
Frequently Asked Questions
FAQ: General
Why is DawgTag the top dog of all tags?
Oh, flattery will get you everywhere!
When we started DawgTag, we wanted make sure our tags were both functional and stylish. The style part was relatively straightforward - we put our spin on on military style dog tags.
The tough part was making it more functional than any other tag.
We looked at what types of ID tags dogs typically have, then looked at what the most useful info would be to someone in the event he or she wandered away from home. We looked at 'mandatory' tags, optional tags, and why it seemed like every dog had a different tag configuration.
In short, the 3 most common tags were licence, vaccination and ownership (followed by personalized messages).
So why hasn't anyone figured this out? Because the way that each type of tag is issued is compartmentalized. Vets need vaccination info, municipalities need licence info and owners want their and their dog's name & contact info on their tags. And because there's no watchdog (ahhh get it?!), they all work in isolation.
FAQ: Customizing your DawgTag
What if i don’t fill in some fields?
If it’s a required field indicated with an (*) asterisk (new licences), you’ll have to fill it out to proceed.
If it’s an open text field (as almost all are), the text will show up on the tag as shown. So if you only have one line of text on the bottom, that’s how it’ll come out. If you have less than 4 lines, you might want to consider using the middle 2 text fields, so the text is centred.
How do I customize my order?
1. Select the DawgTag type, size & colour that best suits your dog. A single tag has one customizable tag face – the back of ‘Tag 1’. A set of tags has up to three customizable tag faces – the back of ‘Tag 1’ and both sides of ‘Tag 2’.
2. Click on the ’’Customize your DawgTag’ button on the product page of the tag you want. Its the orange one.
3. Enter info to be customized by using your keyboard!
Then you checkout!
If that does not answer your question entirely, contact us here.
I’ve placed my order. Now what?
After we receive your order, we prepare it for laser etching. We are currently only in production on Wednesdays (fastest turnaround is if you order on a Tuesday!).
After etching, we ensure all the text is correct, the parts are included, and it looks great. Tags etched on Wednesdays will ship by the following Monday at the latest (typically on the Thursday or Friday).
You’ll receive an email when your tag is shipped!
If there are any errors or something does not look right, we’ll work with you to get it right.
How long does it take
NOTE: Canada Post shipping times are longer than normal across all service levels.
Generally speaking, you will receive your tags within 2 weeks of placing your order (see the previous question), however it may vary depending on your choice of shipping. Need it fast? Let us know and we’ll try to help.
FAQ: The Tags
Are DawgTags available in various sizes?
Yes and no. Our standard tag size is what was previously the small tag. We have a limited number of tags previously know as our large and medium tags. If you need a larger tag, please contact us directly.
What is included with my tags?
Along with your DawgTag(s), we include a premium clasp to help easily attach DawgTag to your dog’s collar, as well as a spare ring.
If a clasp, ring or silencer is damaged or needs a replacement, we provide accessory replacements at no charge for 18 months.
Hey DawgTag, FAQ, you didn’t answer my question.
Choose any of these options to contact us, and we’ll reply as soon as possible (we try to answer within in a couple of hours but some days are a dogs breakfast*):
- Email us at rolf@dawgtag.ca
- Message us using the Facebook Messenger chat option on our (this) website (there’s a real person there)
- Use the ‘telephone’ app widely available on most devices, and call +1 (647) 848‑3390
- Or, instead of using the ‘telephone’, use WhatsApp, reachable at the same number as the ‘telephone’
- Use our standard contact form