Frequently Asked Questions

What's the difference between a single tag and pair of tags? 

A single tag has one side with 4 text fields/rows that you can customize. Most fields are 'freeform', so you can enter whatever text you'd like.

We've put some placeholder text in most of the fields as suggested info, however you can add whatever you'd like.*

NOTE: We've formatted some of the text fields so the text appears larger/smaller/bold/unbolded. The preview image will show you what the text will look like on the tag.

• TAG 1 
• Side 1: DawgTag side, not editable
• Side 2: Four freeform text fields

A pair of tags has 3 sides, with 4 text fields/rows on each side, i.e.:

• TAG 1 
• Side 1: DawgTag side, not editable
• Side 2: Four freeform text fields
• TAG 2
• Side 3: Four freeform text fields*
• Side 4: Four freeform text fields

What is included with my tags?

Along with your DawgTag(s), we include a keyring/hoop to attach DawgTag to your dog’s collar, as well as silencers made of organic latex.

If a ring or silencer is damaged or needs a replacement, we provide accessory replacements at no charge.

What's the difference between a single tag and pair of tags? 

A single tag has one side with 4 text fields/rows that you can customize!

• TAG 1 
• Side 1: DawgTag side, not editable

Customize Your DawgTag

How do I customize my order?

It's easy to customize your DawgTag!

1. Click the button to add the text you want. The button will say 'Add Tag Text' or 'Start Customizing'
2. A popup/lightbox will open, allowing you to enter the text that you'd like to appear on the tag. For most tags (except for 'Existing Licence' tags), you'll see suggested text appear by default. As soon as you start typing, the text will appear on the sample image in real-time! This works on both desktop and mobile, however you might need to scroll to see the image on mobile. PLEASE NOTE: Be sure to customize each tab if you've selected a pair of tags (as seen in screenshot below)! 
3. Once you're done, click 'Add To Cart' and checkout! 

On the checkout page, you can see a screenshot of each side of text by clicking the 'Preview My DawgTag' link, located just above the order summary.

 

If that does not answer your question entirely, contact us here.

I’ve added my tag to cart, but want to change something 

Unfortunately, you have to remove it from your cart, then add it again. The information should be saved when you go back to same product to add text. We're working on a fix for this. Contact us if you're having issues. 

I’ve placed my order. Now what?

After we receive your order, we prepare it for laser etching. We are currently only in production on Wednesdays (fastest turnaround is if you order on a Tuesday!).

After etching, we ensure all the text is correct, the parts are included, and it looks great. Tags etched on Wednesdays will ship by the following Monday at the latest (typically on the Thursday or Friday).

You’ll receive an email when your tag is shipped!

If there are any errors or something does not look right, we’ll work with you to get it right.

How long does it take

NOTE: Canada Post shipping times are longer than normal across all service levels.

Generally speaking, you will receive your tags within 2 weeks of placing your order (see the previous question), however it may vary depending on your choice of shipping. Need it fast? Let us know and we’ll try to help.

Using 3D and Augmented Reality Views

With our AR and 3D features, you see how your DawgTag will look on your dog's collar, or the tag in immersive 3D.

Here’s how to use these innovative features:

Exploring in 3D:

1. Identify 3D-Enabled Products: Look for items with a 3D icon or mention on the product page as shown above.
2. Interact with the Model: Click on the 3D model to activate it. You can:
   • Rotate: Click and drag to spin the product.
   • Zoom: Use your mouse wheel or pinch your fingers on the screen to zoom in or out.
   • Explore: View the product from any angle to fully understand its shape and design.

Experiencing Products in AR (only on iOS and Android mobile devices):

1. Choose AR-Compatible Product Images: Select items tagged with an 3D/AR badge as shown above, and click "View in Your Space."

2. Launch AR View: Tap the AR button. You may need to grant camera access to proceed.

3. Place and Adjust the Product:

• Placement: Tap and drag to position it where you want.
• Rotation: Use a two-finger twist gesture to rotate the product, aligning it with your space.
• Scaling: Pinch in or out with two fingers to adjust the product's size for a perfect fit.

Tips for a Seamless AR Experience:

• Ensure your room is well-lit.
• Keep your device steady while scanning your space.
• Clear the area for accurate product placement and exploration.

No Downloads Required: Access our AR and 3D features directly on product pages via your web browser, with no need for extra apps.

Compatibility: Most recent iOS and Android devices support AR and 3D viewing. Update your device for the best experience.

Hey DawgTag, FAQ, you didn’t answer my question.

Email us at rolf@dawgtag.ca!

We try to answer within 24-48 hours but we try to reply as soon as possible.