The DawgTag Refund & Exchange Policy

Refund Policy

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund after receiving an email confirmation, please check your bank account or credit card company, as it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at rolf@dawgtag.ca.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We replace items if they are defective, damaged, or proven to be incorrectly customized. If you need to exchange it for the same item, send us an email at rolf@dawgtag.ca.

  • Dog Licence

    Registering for a dog licence in your municipality does more than you'd think. Obviously, it's one of the primary tools that your local animal services team uses to trace lost pets back to their registered owners. But licence registration fees are also the primary source of funding to care for all animals in municipal care.

  • Vet / Vaccination

    Besides the fact that no one really wants rabies, ensuring that a dog's ID tags includes vet clinic and vaccination information is critical in the event of an injury. As the front-line of emergency care, their access to a dog's medical history could drastically increase positive outcomes.

  • Name & Contact

    Well, we all want to know who's being a good dog, right?? While that's true, the most basic information on a dog tag (in addition to their name) will be the owner's emergency contact information. Ensuring that this info is correct and the most effective way to reach someone in the household is the easiest solve to most situations.
Build your complete DawgTag ID now!

Contact us