We've moved questions from our standard FAQ below in order to address COVID-19.
For more information on these points and others, please contact your veterinarian.
How is DawgTag adapting to COVID-19?
We have changed our packing process in response to this to ensure a sterile environment.
- We sterilize all tags in hydrogen peroxide prior to final packing for shipment
- All packing staff wear KN95 masks and gloves during the order packing process
- All information and packing sheets are taken from the printer/package to envelope directly
What do I do with my existing tags to keep them clean?
We're not experts, but we dip all products in 3% hydrogen peroxide for a couple of minutes, and spray with 70% alcohol before sending them out.
This is not advice, it's just our process.
I've seen talk about Corona Virus in canines. Is it the same?
As best we know, Corona Virus is a class of viruses and COVID-19 is not the same Corona Virus that dogs are currently susceptible to. Speak to your vet for more info.
Can my dog get it?
As best we know, so far, there has not been evidence that dogs can transmit COVID-19 to humans. Again, speak to your vet.
More to come on this. You can contact us with questions via the messenger icon or with our contact form.
What colours are DawgTag available in?
The DawgTag Streets Collection is available in 4 colours: Jet Black, Gun Metal Grey, Your Boy Blue, Perfectly Pink.
Is DawgTag available in various sizes?
Yes, see our size guide for more info.
What is included with my tags?
Along with your DawgTag(s), we include a premium clasp kit, including accessories to help easily attach DawgTag to your dog’s collar.
How do I customize my order?
1. Select the DawgTag type, size & colour that best suits your dog. A single tag has one customizable tag face – the back of ‘Tag 1’. A set of tags has up to three customizable tag faces – the back of ‘Tag 1’ and both sides of ‘Tag 2’.
2. Click on the ''Customize your DawgTag' button on the product page of the tag you want. Its the orange one.
3. Enter info to be customized by using your keyboard!
Then you checkout!
If that docent answer your question entirely, contact us here.
What if I don’t have all the ID info at the time of order, or I want to change something (ID info or custom?
No problem, we won’t etch your tags till we actually get everything. Your browser may save the customization fields. We’ll reach out to you for the missing info.
I’ve placed my order. Now what?
After we receive your order, we laser etch your tags within about 2 business days and send it via the method you choose. If there are any errors or something does not look right, we’ll work with you to get it right.
How long does it take
Generally speaking, you will receive your tags within 2 weeks of placing your order, however it may vary depending on your choice of shipping. Need it fast? Let us know and we'll try to help.
Hey FAQ, you didn’t answer my question here. What do I do?
Choose any of these options to contact us, and we’ll reply as soon as possible (we try to answer within in a couple of hours):
Email us at firstname.lastname@example.org.
Message us using the Facebook Messenger chat option on our (this) website (there’s a real person there).
Use our standard contact form.