FAQ

BACKORDER NOTICE: Due to overwhelming demand, we are currently backordered on most products - shipping time currently is about 14 days as of Feb. 13, 2020. We apologize for the inconvenience - any orders delayed by the backorder will receive a thank you gift. 

Here are some common questions we get asked by our valued customers. If we don't answer your question below, contact us here.

What colours are DawgTag available in?

The DawgTag Streets Collection is available in 4 colours: Jet Black, Gun Metal Grey, Your Boy Blue, Perfectly Pink.

Is DawgTag available in various sizes?

Yes, see our size guide for more info.

What is included with my tags?

Along with your DawgTag(s), we include a premium clasp kit, including accessories to help easily attach DawgTag to your dog’s collar.

How do I customize my order?

1. Select the DawgTag type, size & colour that best suits your dog. A single tag has one customizable tag face – the back of ‘Tag 1’. A set of tags has up to three customizable tag faces – the back of ‘Tag 1’ and both sides of ‘Tag 2’.

2. Click on the ''Customize your DawgTag' button on the product page of the tag you want. Its the orange one.

3. Enter info to be customized by using your keyboard!

Then you checkout!

If that docent answer your question entirely, contact us here.

What if I don’t have all the ID info at the time of order, or I want to change something (ID info or custom?

No problem, we won’t etch your tags till we actually get everything. Your browser may save the customization fields. We’ll reach out to you for the missing info.

I’ve placed my order. Now what?

After we receive your order, we laser etch your tags within about 2 business days and send it via the method you choose. If there are any errors or something does not look right, we’ll work with you to get it right.

How long does it take?

NOTE: Due to overwhelming demand, we are currently backordered on most products - shipping time currently is 2-3 weeks as of Feb. 13, 2020. We apologize for the inconvenience - any orders delayed by the backorder will receive a thank you gift. 

Generally speaking, you will receive your tags within 1 week of placing your order, however it may vary depending on your choice of shipping. Need it fast? Let us know and we'll try to help.

Hey FAQ, you didn’t answer my question here. What do I do?

Choose any of these options to contact us, and we’ll reply as soon as possible (we try to answer within in a couple of hours):

Email us at rolf@dawgtag.ca.

Message us using the Facebook Messenger chat option on our (this) website (there’s a real person there).

Use our standard contact form.